Vikas
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04:29:06 am on May 20, 2010 |
Questions for all customer Service Managers to think about:
What if your every agent, could be your best agent?
What if your agents didn’t need to ALT_TAB through 15 applications on the desktop?
What if your agents didn’t have to “copy and paste” between applications?
What if any agent could handle any call?
What if your agents did no need to search for answers?
What if quality and compliance was a natural part of agents work and not an afterthought?
What if your agents could follow the right process, just as you had envisioned it?
What if you could translate your ideas, adapt to change, in a short period of time?
What if you could measure and achieve your Cost, Satisfaction and Revenue goals?
What if you didn’t have to spend months and months on agent training?
After every answer, ask:
Why Not?
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