• 11:03:41 pm on October 15, 2009 | 0
    Tags: , ,

    New Contributors Joining Our Blog

    KANA historically has had two blogs: this one, and Speak Out .

    Evolved Thinking’s charter  has been to provide a forum for Practice Leaders to share their perspectives on customer service and support trends, self-service best practices, Web 2.0, knowledge management and other topics central to improving customer service delivery.

    Our other blog, Speak Out, provided KANA’s executive management with an outlet for sharing their insights regarding the emerging technology category of Service Experience Management.

    Next week we will be folding the Speak Out blog into this one. This means that you will see more posts and a broader variety of contributor voices, like those of KANA’s CEO Mike Fields and CTO Mark Angel. The focus of this blog will remain unchanged, and we encourage you to keep reading and commenting.

    What topics are you interested in hearing our point of view? Please let us know and we will consider them as our charter evolves.


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