01:43:07 am on June 23, 2009 |
Palm Pre vs. Blackberry Storm vs. iPhone 3G
All three are getting lots of attention lately. There are even websites dedicated to posting celebrity sightings. What do all three have in common? A great product backed by exceptional customer service, the later courtesy of eVergance.
If you were one of the lucky few to grab a Pre from your local Sprint store before supplies ran out, you likely visited Palm’s Customer Support Site for information on setting up your new phone. Recently redesigned by eVergance using KANA IQ Windows, this site offers up-to-date information, including a communities section where customers discuss what they’re doing with this revolutionary new product. Interested in upgrading your current Sprint phone to a Pre? Call or email Sprint Customer Care, another eVergance and KANA customer!
If you’re a Blackberry user, like me, you have hopefully visited the Blackberry Technical Support Center (BTSC) by now to upgrade your operating system to 4.5. Originally deployed by eVergance in 2006 and updated again just last year, the BTSC is where end users and developers alike find answers to their Blackberry questions. Ready to upgrade your Verizon Wireless plan to a Blackberry Enterprise Server account? They’re an eVergance customer as well!
Last but certainly not least is the iPhone. I have to admit, we have never touched Apple’s support site. But you can only buy the iPhone from one wireless carrier in the US, and when you visit AT&T’s customer support site to activate the phone, you’ll be using a customer support site powered by KANA IQ and optimized by…you guessed it, eVergance!
Customer support isn’t always the sexiest topic, and I’ve yet to see a site dedicated to sightings of celebrities browsing a knowledgebase. However, a great product lacking this type of customer service normally results in a returned product, and the above are just a few examples of how the two go hand in hand.Advertisements